How do I add my team?
Only a contractor administrator from your company can add employees. You can add a new contact by going to:
- employees’ section
- select ‘add new employee’
- add their details
- select ‘save’
The employee will automatically be sent an invite email with further instructions.
How much data or battery is this using?
If you are using an iPhone, ensure health & fitness is turned on to help save your iPhone battery. Our GeoTrack app only uses 50MB (a very small amount) of data over a month of full use every day.
I’m on-site, but not getting notifications?
Check the following first:
- Are you using the correct SiteSoft GeoTrack app?
- Is your data on?
- Are you logged into the GeoTrack app?
- Are your notifications enabled?
- Are your location services enabled?
- Do you have poor reception in your area?
- Have you only just gotten there?
Our GeoTrack app will only register a person being onsite if your phone GPS shows you’ve been within the geofence area for more than 5 mins; it may take up to 10mins.
If you have checked all of the above and are still having problems, contact the SiteSoft Tech Team on Freephone +64 800 748 763 or email email@example.com.
Do I need to scan or sign anything on-site?
No, ensure you have the GeoTrack app logged in (doesn’t have to be opened), ensure all location services/notifications are enabled and data is on. Simply arrive on-site and when you have crossed the site boundary, you will receive a push notification with induction materials, risks, hazards etc. You will need to click “Acknowledge and close” and add a brief reason for your visit.
QR Codes may be utilized for some sites, but you will be notified.
Am I being charged?
No, you have a free subscription because the company that hired you as a contractor required a more robust Health & Safety solution. You get free access to the GeoTrack app and it is mandatory to use if you are going to be on a company site.